The impression stage is covered by our Impressions Guarantee, so you won’t have to pay more if new dental impressions are needed, as long as you follow the instructions provided to you (other companies typically charge half of the cost again).

The impression kit also includes a detailed guide, and enough material to make a total of 6 dental impressions (3 for your upper arch and 3 for your lower arch).

After completing one upper and one lower impression, you'll send a picture through the app to be reviewed by one of our dentists. They will then let you know how to complete the remaining 4 impressions to ensure they are all good enough to create your treatment plan.

We guarantee every step of your treatment process, from your suitability to the results, and are the only aligner brand in the world to do this with no hidden costs.
Find more detailed info about our guarantees here.

• Easily use with your custom fitting aligners or retainers at any point during or after treatment. Simply apply the gel to your devices as instructed and wear overnight!
• Due to the gentle, deep cleaning formula, full whitening results are achieved over a period of 7 to 21 days, until you are happy with the colour. The kit contains more gel than necessary, so you can store it appropriately for a top up whenever you need.
• The 360 whitening gel was specially formulated with trolamine, which is extremely good at reducing the sensitivity that is often experienced during the whitening application as a result of stain removal deep within the tooth structure. Any sensitivity that does occur will gradually subside once the whitening course is over.

For more FAQ's on whitening, click here.

If you have received a coupon code from us for a discount of any kind, you will be able to enter it on the checkout screen. Click BUY NOW above to be redirected to checkout, and click Add promotion code to apply your discount.

If you've prepaid for treatment and decide not to move forward for any reason, you can request a refund (minus the impression stage fee).

If you decide not to go ahead with treatment after already having received your Straight Teeth Plan, we will need written notice within 30 days of you receiving your plan to process a refund (minus the impression stage fee).

Find more answers to frequently asked questions here.

If you prefer to get in touch, our Smile Coordinators will be happy to help. Just send a message through your account's Message tab.

If you don't already have an account, you can create one here by completing the free e-consultation, or you can send us an email at [email protected]